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Course CatalogCatalog: Manage Existing Client Relationships

Manage Existing Client Relationships
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  • Courses (6)
Course

(Lesson 21) Build Trust at a Distance

When it comes to teaming, physical closeness helps you build trust: touch-points are more frequent, body language makes communication richer, and there are many more opportunities to interact casually. You’re at a big disadvantage if you never get a chance to look your team members in the eye or to take a spontaneous break together. Learn about the key to building trust at a distance, including nine specific strategies to implement immediately.
Course

(Lesson 22) How to Have Tough Conversations

Most people assume that truth-telling and trust-building are mutually exclusive, when, in fact, they’re reciprocal. If you want to be trustworthy, you have to have both the courage to raise tough issues and a technique for doing it. Discover Name It and Claim It, which is a socially acceptable way to put hard truths on the table.
Course

(Lesson 23) Caveats : Your Conversational Jewels

Caveats are part of the Name It and Claim It technique. Caveats are short, emotionally honest statements that help you begin uncomfortable conversations by setting up the difficult truths to come. Discover how caveats help you build trust by increasing intimacy and decreasing self-orientation.
Course

(Lesson 24) What to Do When Your Client is a Jerk

You've probably dealt with a well-meaning client who's frozen by politics, fear, or ignorance. Or a prospective client who just can't make a decision. Maybe even a client who is consistently disrespectful. It's tempting in these situations to label your client a "jerk" and leave it at that. Interestingly, all these cases have one thing in common. Discover what it is, and what steps you can take to transform challenging relationships into productive ones.
Course

(Lesson 25) What if *They* Can't Be Trusted?

This video series tends to focus a lot on your trustworthiness. But what if the people you’re dealing with can’t be trusted? In these cases, most of us humans follow our baser instincts to minimize risk. We avoid confrontation. We point the finger at them. If you’re serious about increasing the level of trust in your relationships, you have to take a different approach. Find out why and how.
Course

(Lesson 26) Recovering Trust that *You've* Lost

We all know that bumper sticker: “<Bleep> happens.” Sometimes things just don’t go well. Sometimes it’s even your fault, and you wonder if you can recover the trust you’ve lost. The good news is that you can, as long as you go about it the right way and all the way. Learn three steps that will help you restore your relationship.
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